Why do I have to register online for an account with you? When you register, your contact and delivery details are stored securely online in your account, so you do not have to resubmit your details every time you place an order. When you make a purchase, all you have to do is log in and your details are prefilled during the checkout process. You can also check the delivery status of your current orders, view your previous orders and update or amend your contact details online in your own personal account area by clicking on My Account.
Which methods of payment do you accept? Currently we accept payments by PayPal, cheque or postal order or you can call us on 023 80650765 9am to 4.30pm for card payments. For Customers Paying by PayPal Please complete your order after makeing payment.
Can I check the delivery status of my order online? Yes, all you have to do is log in with your user name and password and you will be able to check whether your order is still being processed or has been dispatched. You will also receive an automated email, telling you when your order is being processed or has been dispatched.
Cancelled orders and unwanted goods Cancelled orders and unwanted goods You have 7 days the "day after" the day that the goods are received under the distance selling act from arrival of the goods to cancel your contract. The goods must be returned to us in the condition they were despatched, complete with all packaging and in a re saleable state. The goods remain YOUR responsibility until they are received and signed for by us. A refund will be provided within "30 days of cancellation". If these conditions are not met then you will be refused a refund. Return of unwanted items incur a £10.00 handling fee to cover credit card processing fees. Any postage fee paid is non refundable. (UK only)
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